ROJoson’s Booked Appointment Performance – 2016

Backgrounder:

I started with a target of no more than 90 minutes waiting time from booked appointment time in February 2016.

I changed the target to no more than 75 minutes in May 2016.

In October 2016, I changed the target to no more than 60 minutes.

The target will remain to be no more than 60 minutes waiting time from booked appointment time for 2017.


Summary Report:

As I completed my last clinic for the year (December 29), here is a summary report on the performance of my booked appointment time system in ROJoson Medical Clinic for 2016.
 
Since February 2016 (the start of this system):
 
1. I was late only twice in starting my clinic –  maximum of 10 minutes only and I gave advance notice to my patients that I would be late.
 
2. I started with a target of no more than 90 minutes waiting time from booked appointment time in February 2016.  From February to April, 2016, only one patient waited for 96 minutes.  The rest were within the 90 minute-target.  The overall mean waiting time during this period was 19 minutes.
 
3. I changed the target to no more than 75 minutes in May 2016.  From May to October, 2016, only one patient waited for 87 minutes.  The rest were within the 75-minute target. The overall mean waiting time during this period was 12 minutes.
 
4. In October 2016, I changed the target to no more than 60 minutes. From October to December, 2016, only one patient waited for 66 minutes. The rest were within the 60-minute target.  The overall mean waiting time during this period was 10 minutes.
 
3. The overall mean waiting time (from booked appointment time) from February to December 2016 was 14 minutes with a range of 6-26 minutes.
 
I am happy with the system and my patients are also happy (I hope).  The patients do not have to wait for a long time during a patient consultation with me. 
 
I will continue with the refined system of 2016 and I will maintain the target in 2017 as no more than 60 minutes waiting time from the booked appointment time.
 
I hope those patients who have experienced my system of booked appointment time will validate my above report and give me a feedback.
 

ROJoson Medical Clinic – Booked Appointment – December 2016 – Performance

Target: No patient will have a waiting time for more than 60 minutes from booked appointment time.

December 2016 Late No-show Range Waiting Time (From Booked Appt Time to Start of Consultation (0 – connotes consultation started before booked appt time) Mean Waiting Time (From Booked Appt Time to Start of Consultation
December Performance  13 7 0 – 66 min – One patient with waiting time for more than 60 minutes (66 minutes because of a long consultation of a another patient) Overall mean = 6 min
December 2016 Late No-show Range and Mean Waiting Time (From Booked Appt Time) Mean Waiting Time
1 0 0 0-5 1
3 2 0 0-54 23
6 3 0 0 0
8 2 0 0-3 1
10 1 0 0-66 26
13 1 0 0 0
15 1 0 0-6 1
17 2 4 0-32 6
27 1 3 0-24 6
29 0 0 0 0
  13 7 0-66 6
 

 

Late No show Range Waiting Time (From Booked Appt Time to End of Consultation (0 – connotes consultation started before booked appt time) Mean Waiting Time (From Booked Appt Time to End of Consultation
December 2016 13 7 0- 66 min – One patient with waiting time for more than 60 minutes (66 minutes because of a long consultation of a another patient) Overall mean = 6 min
November 2016 11 14 0- 45 min – No waiting time for more than 60 minutes (longest = 45 minutes) Overall mean = 9 min
October 2016 8 7 0- 60 min – No waiting time for more than 60 minutes (longest = 60 minutes) Overall mean = 14 min
September 2016 6 4 0-40 min – No waiting time for more than 75 minutes (longest = 40 minutes) Overall mean = 10 min
August  12 5 0-49 min – No waiting time for more than 75 minutes (longest = 49 minutes) Overall mean = 10 min
July 0 0 No waiting time for more than 75 minutes (longest = 57 minutes) Overall mean = 7 min
June 3 0 No waiting time of more than 75 minutes (longest = 62min) Overall mean = 20 min
May 0 0 One patient had waiting time of more than 75 minutes (87 minutes – primary reason long consultation time – 45 minutes) [Note: target of no more than 75 minutes started in May 2016] Overall mean = 15 min
April 0 0 No waiting time of more than 90 minutes Overall mean = 18 min
March 0 0 No waiting time of more than 90 minutes Overall mean = 16 min
February 1  1 Except for one patient whose consultation took 96 minutes, the rest have less the 90 minutes of waiting time  (counting starting from booked appointment time). Overall mean = 26 min

 


ROJ@18aug25


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