Apology to Patients Who Waited More Than 60 Minutes From Booked Appointment Time

Samples of Apologies

August 23, 2018 – My apology goes to LRevilla; CBurillo; RFigueroa; TFlores; and YJaure who waited for more than 60 minutes from their booked appointment time (16, 16, 16. 11 and one minutes longer). It is my pledge to patients that no patients will wait for more than 60 minutes from the booked appointment time.

The long waiting time was partly contributed by a prolonged consultation time (47, 59, and 43 minutes) of 3 patients before them.

Despite this, the range of waiting time on that day was 0 to 76 minutes with a mean of 41 minutes (still within the target of 60 minutes).


August 4, 2018
Apology to One Patient Who Waited More Than 60 Minutes From Booked Appointment Time – R.O. Joson Medical Clinic

August 4, 2018 – My apology goes to E.Santos who waited for more than 60 minutes from their booked appointment time (9 minutes longer). It is my pledge to patients that no patients will wait for more than 60 minutes from the booked appointment time.

The long waiting time was partly contributed by prolonged consultation times (40 and 44 minutes respectively) of two patients before her.

Despite this, the range of waiting time on that day was 0 to 69 minutes with a mean of 29 minutes (still within the target of 60 minutes).


August 2, 2018 – My apology goes to F. Ona, M. Ignacio, and C. Guzman who waited for more than 60 minutes from their booked appointment time (3, 13, and 15 minutes longer). It is my pledge to patients that no patients will wait for more than 60 minutes from the booked appointment time.

The long waiting time was partly contributed by a prolonged consultation time (40 minutes) of a patient before them and an emergency consult.

Despite this, the range of waiting time on that day was 0 to 75 minutes with a mean of 39 minutes (still within the target of 60 minutes).



ROJ@18aug25

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