ROJoson Medical Clinic Booked Appointment Performance – 2017 and 2016 Summary Reports

Year-end 2017 Summary Report

As I completed my last clinic for the year (December 21), here is a summary report on the performance of my booked appointment time system in ROJoson Medical Clinic for 2017.
 
1. I was late only 5 times in starting my clinic for the whole year; range: 5 -25 minute; maximum of 25 minutes only and I gave advance notice to my patients that I would be late.
 
2. Only a total of 7 patients waited for than 60 minutes from the booked appointment time. Range: 62 to 131 minutes; mean of 76 minute and mode of 68 minutes.
 
3. The range of waiting time from the booked appointment was 0 to 131 minutes. The overall mean waiting time (from booked appointment time) was 8 minutes.
 
I am happy with the system and my patients are also happy (I hope). The patients do not have to wait for a long time during a patient consultation with me.
 
I will continue with the refined system of 2017 and I will maintain the target in 2018 – no more than 60 minutes waiting time from the booked appointment time.
 
I hope those patients who have experienced my system of booked appointment time will validate my above report and give me a feedback.
 
Dr. Rey




Year end 2016 Summary Report:
As I completed my last clinic for the year (December 29), here is a summary report on the performance of my booked appointment time system in ROJoson Medical Clinic for 2016.
 
Since February 2016 (the start of this system):
 
1. I was late only twice in starting my clinic – maximum of 10 minutes only and I gave advance notice to my patients that I would be late.
 
2. I started with a target of no more than 90 minutes waiting time from booked appointment time in February 2016. From February to April, 2016, only one patient waited for 96 minutes. The rest were within the 90 minute-target. The overall mean waiting time during this period was 19 minutes.
 
3. I changed the target to no more than 75 minutes in May 2016. From May to October, 2016, only one patient waited for 87 minutes. The rest were within the 75-minute target. The overall mean waiting time during this period was 12 minutes.
 
4. In October 2016, I changed the target to no more than 60 minutes. From October to December, 2016, only one patient waited for 66 minutes. The rest were within the 60-minute target. The overall mean waiting time during this period was 10 minutes.
 
3. The overall mean waiting time (from booked appointment time) from February to December 2016 was 14 minutes with a range of 6-26 minutes.
 
I am happy with the system and my patients are also happy (I hope). The patients do not have to wait for a long time during a patient consultation with me.
 
I will continue with the refined system of 2016 and I will maintain the target in 2017 as no more than 60 minutes waiting time from the booked appointment time.
 
I hope those patients who have experienced my system of booked appointment time will validate my above report.and give me a feedback.
 
Dr. Rey

ROJ@18jan30

Advertisements
This entry was posted in Clinic Consultation by Appointment. Bookmark the permalink.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s